Customer Service New Associate – Query Management in Hyderabad – Accenture (0-1 Years)
Job Title: Customer Service New Associate – Query Management
Job Location: Hyderabad
Job Number: 288095
Company: Accenture
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.
Job Description: Are you a tech-savvy problem solver with excellent customer service skills? If so, we have an exciting opportunity for you to join our team as a Customer Service New Associate in the Query Management division at our Hyderabad location.
Key Skills:
- Query Management
- Customer Service Technology Support
Qualifications:
- Any Graduation
Years of Experience:
- 0 to 1 years
What You’ll Do: As a Customer Service New Associate, you will be a valuable member of our Customer Support vertical, responsible for managing and resolving customer queries, handling escalations and complaints, and providing the best possible solutions. Your role will involve closing faults and complaints within specified SLA’s. You will be part of the Query Management team, responsible for both inbound and outbound calls, as well as email and chat support to effectively address customer issues. This role is aligned with our Customer Service Technology Support team, where you will provide technical assistance related to specific systems, software, and infrastructure and troubleshoot technical problems.
What We’re Looking For:
- Customer Service Technology Support skills
- Ability to perform well under pressure
- Strong teamwork skills
- Adaptability and flexibility
- Quick learning ability
- Commitment to quality
- Customer service management knowledge
Roles and Responsibilities: In this role, you will primarily solve routine problems, often relying on precedent and general guidelines. Your interactions will be primarily within your own team and with your direct supervisor. You will receive detailed to moderate-level instructions for daily tasks and detailed guidance for new assignments. Your decisions will impact your own work, and you will function as an individual contributor within a team, with a predetermined and focused scope of work. Please note that this position may require you to work in rotational shifts.
If you are ready to embark on an exciting journey with a global leader in professional services and believe you possess the required skills and qualifications, we invite you to apply for this position.
How to Apply: To apply for this position and be part of a dynamic team at Accenture, please click the “APPLY NOW” button below.
Note: This job posting is for our Hyderabad location, and candidates should be prepared for rotational shifts as mentioned in the job description.