HCL hiring Freshers | Process Associate| Qualification Bachelor’s Degree : HCL is hiring freshers for the position of Process Associate. The qualification required is a Bachelor’s Degree.
- Excellent Communication to handle International clients.
- Adhere to TAT and accuracy, report out daily performance and update all performance logs and Report KPI’s/SLA’s as per agreed timelines.
- Perform assigned activities as per defined timelines and accuracy parameters of the process.
- Excellent communication abilities
- Having Knowledge on O2C
- Invoice management, Order Management, Collections and Dispute Resolution
- Handling customer calls/O2C Helpdesk/emails
- Exposure into Helpdesk metrics
- Preferably SAP (including invoicing, contracts, workflows)