Technical Process Executive – Infosys BPM Limited, Pune
Job ID/Reference Code: PROGEN-EXTERNAL-163659-2
Are you a tech-savvy individual with a passion for providing top-notch technical support? Infosys BPM Limited is seeking a Technical Process Executive to join our team in Pune. As a Technical Process Executive, you will play a pivotal role in ensuring the availability, performance, and efficiency of our knowledge and information systems.
- Provide 1st level technical support to users, ensuring optimal service restoration, fulfillment of service requests, and expert advice.
- Employ a systematic, analytical problem-solving approach that adheres to industry standards and established procedures.
- Execute transactions within prescribed timelines, maintaining efficiency.
BPO Service Line
- Effective communication at all organizational levels.
- Basic knowledge of operating systems (Windows XP-10), browsers, and MS Office suite.
- Proficiency in software, antivirus, and peripheral installations.
- Ability to collaborate across organizational boundaries.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills, including active listening and empathy.
- Outstanding organizational skills and the ability to prioritize workloads.
- Thriving in a fast-paced environment with tight deadlines.
- Proficient in business etiquette.
- Broad knowledge of IT products, services, and terminology.
Technical and Professional Requirements:
- Deliver first-line support via the Service Desk, handling incidents and service requests through various channels like telephone, web tickets, chat, and email.
- Offer expert advice to end users on various IT-related areas.
- Collaborate within a team to share knowledge and enhance performance standards.
- Customer Service
- Service Desk
- Email Chats
- Technical Service Desk
- Regular Customer Service
Join our team at Infosys BPM Limited and be part of an organization dedicated to excellence in technical support and customer service. If you’re looking for a dynamic role that allows you to leverage your technical expertise while providing outstanding service, this is the opportunity you’ve been waiting for.
Apply today and embark on a rewarding career journey with Infosys BPM Limited.