Infosys Job Announcement: Technical Process Executive – Infosys BPM Limited, Pune

Technical Process Executive – Infosys BPM Limited, Pune

Job ID/Reference Code: PROGEN-EXTERNAL-163659-2

Infosys Job Announcement: Technical Process Executive – Infosys BPM Limited, Pune

Are you a tech-savvy individual with a passion for providing top-notch technical support? Infosys BPM Limited is seeking a Technical Process Executive to join our team in Pune. As a Technical Process Executive, you will play a pivotal role in ensuring the availability, performance, and efficiency of our knowledge and information systems.


  • Provide 1st level technical support to users, ensuring optimal service restoration, fulfillment of service requests, and expert advice.
  • Employ a systematic, analytical problem-solving approach that adheres to industry standards and established procedures.
  • Execute transactions within prescribed timelines, maintaining efficiency.

Educational Requirements:

  • Graduate

Service Line:
BPO Service Line

Additional Responsibilities:

  • Effective communication at all organizational levels.
  • Basic knowledge of operating systems (Windows XP-10), browsers, and MS Office suite.
  • Proficiency in software, antivirus, and peripheral installations.
  • Ability to collaborate across organizational boundaries.
  • Exceptional verbal and written communication skills.
  • Strong interpersonal skills, including active listening and empathy.
  • Outstanding organizational skills and the ability to prioritize workloads.
  • Thriving in a fast-paced environment with tight deadlines.
  • Proficient in business etiquette.
  • Broad knowledge of IT products, services, and terminology.

Technical and Professional Requirements:

  • Deliver first-line support via the Service Desk, handling incidents and service requests through various channels like telephone, web tickets, chat, and email.
  • Offer expert advice to end users on various IT-related areas.
  • Collaborate within a team to share knowledge and enhance performance standards.

Preferred Skills:

  • Customer Service
  • CS
  • Service Desk
  • Voice
  • Chats
  • Email Chats
  • Technical Service Desk
  • Regular Customer Service

Join our team at Infosys BPM Limited and be part of an organization dedicated to excellence in technical support and customer service. If you’re looking for a dynamic role that allows you to leverage your technical expertise while providing outstanding service, this is the opportunity you’ve been waiting for.

Apply today and embark on a rewarding career journey with Infosys BPM Limited.

Scroll to Top