Wipro hiring freshers |technical lead role

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  • Wipro hiring freshers for the role of technical lead role, if you are intrested in this u can go through the complete details regarding the job, salary, skills required, jobrole, location and eligibility criteria etc..
  • Apply and grab the good job opportunity for freshers with good salary.

Wipro recruitment :

  • Company : wipro
  • Role : technical lead role
  • Salary : 8.5LPA(E).
  • Location : chennai.
  • Batch : any graduate.
  • Experience : 0-2 years

Job description :

  • The purpose of the rolw is to support process delivery byensuring daily performance of the Production Specialists, resolvetechnical escalations and develop technical capability within the production specialist.

Technical skills :

  • Review performance dashboard and the scores for the team
  • Support tthe team in improving performance parameters byproviding technical support and process guidance
  • Record track, and document all queries received, problem-solving steps taken & total successful & unsuccessful resolutions.
  • Ensure standard processes & procedures are followed to resolveall client queries.
  • Resolve client queries as per the SLA ‘s defined in the contract.
  • Develop undertstanding of process /product fkr the team members ti faciliatate bettee client interaction & troubleshooting.
  • Document & analyze call logs to spot most occuring trends to orevent future problems.
  • Identity reg flags & escalate serious client issues to tea keader in cases if untimely resolotion.
  • Ensure all product information & disclosures are given ti clinet before & afttee the call /email requests.
  • Avoids leagal challenges by monitoring compliance with service agreement.

Behavioural competencies :

  • Domain knowledge
  • Collabartive working.
  • Problem solving and decision making.
  • Attention to detail.
  • Execution Excellence.
  • Stake holder managament.
  • Client centricity.
  • Effective communication.
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About company :

  • Wipro limited is an indian multinational corporation that provides infirmation technolgy,cinsulting and business process services, it is headquartered in Bangalore, karnataka, india.

About role :

  • As the technical lead, you will oversee the company’s, technical team and all prohects they undertake, analyze brief, write progress reports, identify risks, and develop work sechedule

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