- Wipro hiring freshers for the role of technical lead role, if you are intrested in this u can go through the complete details regarding the job, salary, skills required, jobrole, location and eligibility criteria etc..
- Apply and grab the good job opportunity for freshers with good salary.
Wipro recruitment :
- Company : wipro
- Role : technical lead role
- Salary : 8.5LPA(E).
- Location : chennai.
- Batch : any graduate.
- Experience : 0-2 years
Job description :
- The purpose of the rolw is to support process delivery byensuring daily performance of the Production Specialists, resolvetechnical escalations and develop technical capability within the production specialist.
Technical skills :
- Review performance dashboard and the scores for the team
- Support tthe team in improving performance parameters byproviding technical support and process guidance
- Record track, and document all queries received, problem-solving steps taken & total successful & unsuccessful resolutions.
- Ensure standard processes & procedures are followed to resolveall client queries.
- Resolve client queries as per the SLA ‘s defined in the contract.
- Develop undertstanding of process /product fkr the team members ti faciliatate bettee client interaction & troubleshooting.
- Document & analyze call logs to spot most occuring trends to orevent future problems.
- Identity reg flags & escalate serious client issues to tea keader in cases if untimely resolotion.
- Ensure all product information & disclosures are given ti clinet before & afttee the call /email requests.
- Avoids leagal challenges by monitoring compliance with service agreement.
Behavioural competencies :
- Domain knowledge
- Collabartive working.
- Problem solving and decision making.
- Attention to detail.
- Execution Excellence.
- Stake holder managament.
- Client centricity.
- Effective communication.
About company :
- Wipro limited is an indian multinational corporation that provides infirmation technolgy,cinsulting and business process services, it is headquartered in Bangalore, karnataka, india.
About role :
- As the technical lead, you will oversee the company’s, technical team and all prohects they undertake, analyze brief, write progress reports, identify risks, and develop work sechedule
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