JPMorgan Chase & Co. is looking for a Reference Data Specialist to join our team in Bengaluru, India. This is a full-time, evening shift position.
Responsibilities:
- Set up client records on the system, maintain work log, and investigate exceptions.
- Add and update client information in respective functional applications/global systems and mainframes.
- Manage the workflow of BAU, handling requests made to the Static Team from CSOs, Implementation Team, and Internal Departments.
- Ensure work is processed within established timeframes and meets targets.
- Interact with Lines of Business and Internal clients via telephone or email.
- Respond to queries received via mailbox and resolve any client issue on priority.
- Work on various BAU projects and ensure timely completion.
- Identify ways to improve current work practices.
- Escalate and refer all concerns or non-routine situations to supervisors and managers.
Qualifications:
- Strong English written and verbal communication skills.
- 0-1 years of experience in a bank operations environment.
- Knowledge of cash and trade products is an added advantage.
- Analytical skills and attention to detail.
- Highly organized and deadline oriented.
- High level of client centricity, sound communication, and solution orientation.
- Excellent PC skills, proficient with MS Office suite of products, particularly MS Excel.
- Excellent written and verbal communications, as well as interpersonal skills.
- Assertiveness to ask questions and pursue open issues until resolution in a positive and professional manner.
- Ability to adapt to a very fast pace and changing environment.
- Ability to work within a global team environment, spanning several regions, and time zones.
- Willingness to work in WHEM Shift (7:30 PM to 4:30 AM).
Benefits:
- Competitive salary and benefits package.
- Opportunity to work for a global financial leader.
- Chance to make a real impact on the company and our clients.
- Collaborative and supportive work environment.