Sutherland hiring 10th,12th graduates, Sutherland recruitment drive for freshers for the specification of associate – transaction processing at work from home from undergraduate degree. For more details read more below.
About company :
- Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees.
Job description :
- 1. Review open accounts from the daily Ageing report
- 2. Monitor and maintain the assigned accounts – Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
- 3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
- 4. Monitor customer payments activity to ensure receivables are collected in a timely manner
- 5.Ensure timely escalation in case of non-payment or no response
- 6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
- 7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client
- 8. Assists with the cleanup of UC’s (unapplied credits), short paid invoices
- 9. Send Dunning letter to customers to make the payment of delinquent accounts
- 10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
- 11.Update Daily/Weekly trackers and perform self-quality check
- 12.Adherence to Control and Compliance.
- 13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
- 14. Follow and update the Standard Operating Procedure (SOP)
- 15. Active participation in Learning & Developments
- Qualifications
- Any UG degree.
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