Wipro recruitment |system engineer role

Wipro recruitment for the system engineer role intrested candidates can apply for this job, go through the complete details regarding the job salary, job role, location, skills required and eligibility criteria etc…..

Wipro recruitment :

  • Company : wipro
  • Role : system engineer
  • Location : hyderabad, pune
  • Experience : freshers
  • Salary : 3.5LPA
  • Batch : 2022/21/20/19/18/17/16
  • Qualification : any graduate

Job description :

  • Excellent communication skills.
  • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support.
  • Answer incoming calls and respond to customer’s emails intimely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources andOffer Solution to customers.
  • Research, identify, and resolve customer complaints usingapplicable software.
  • Route calls and tickets appropriate resources and Domains whocan best support the user.
  • Document all call information according to standard operatingprocedures.
  • Recognize, document, and alert the management team of trends incustomer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports

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