Wipro recruitment |technical lead role

Wipro recruitment for freshers for the role of technical lead role if you are intrested in this you can go through the complete details regarding the job jobrole, location, salary, skills required and eligibility criteria etc…..

About company :

  • Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services.
  • Delaporte has served as CEO and managing director of Wipro from July 2020. It is headquartered in Bangalore, Karnataka, India.

Wipro recruitment :

  • Company : wipro
  • Role :technical lead role
  • Salary : 3.6LPA
  • Location : chennai
  • Experience : freshers
  • Batch : 2022/21/20/19/18/17
  • Qualification : any graduate
  • Time : full time
  • Industry : IT

Responsibilities :

  • Review performance dashboard and the scores for the team
  • Support the team in improving performance parameters byproviding technical support and process guidance
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Ensure standard processes and procedures are followed to resolveall client queries
  • Resolve client queries as per the SLA’s defined in thecontract
  • Develop understanding of process/ product for the team membersto facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends toprevent future problems
  • Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
  • Ensure all product information and disclosures are given toclients before and after the call/email requests
  • Avoids legal challenges by monitoring compliance with serviceagreements

Prefferedskills :

  • Excellent verbal and written communication skills
  • Strong problem-solving skills with great attention to detail and critical thinking.
  • Quality oriented highly committed
  • Positive attitude with willingness to learn
  • Great team player.
  • Ability to lead and work independently with full full ownership.
  • Quality oriented highly committed
  • Positive attitude with willingness to learn
  • Great team player
  • Ability to lead and work independently with full ownership
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